Modtub Limited Warranty
10-Year Shell Warranty - Modtubs are built to be structurally sound and capable of holding only water. We warrant our shells against water loss through the lamination of the shell caused by defects in materials and/or workmanship for a period of 10 years from the original date of purchase as long as the spa is owned by the original purchaser. Should a warrantable issue arise, Modtub, at its discretion, may choose to make repairs at the customer location or return the spa to the factory or dealer for repair. If a return to the factory or dealer is required, all costs associated with the return will be the responsibility of the spa owner.
7-Year Surface Finish of Shell Warranty - Modtub warrants the surface finish of its spas to be free from blistering and cracking due to defects in the acrylic surface material for a period of 7 years from the original date of purchase as long as the spa is owned by the original purchaser. This surface shell warranty does not apply to discoloration or fading; Further, the Limited Warranty does not apply if a failure is caused by or contributed to by any of the following: improper introduction of foreign substances into the water, etc and/or failure to adequately protect the surface from exposure to the sun elements and extreme temperatures. In the event of a defect, the acrylic surface repair is further limited to only the defected portion of the surface and the repair is not guaranteed against discoloration or fading.
5-Year Plumbing Warranty - Modtub warrants all plumbing parts to be free from defects in material for a period of 5 year from the original date of purchase as long as the spa is owned by the original purchaser. Further, this Limited Warranty specifically covers leaks from wall fittings, jet body fittings, internal glue joints, & filter housing glue joints.
3-Year Component & Labor Warranty - Modtub warrants the electrical components such as heater, pump(s), circuit board, sensors and topside control against malfunctions or defects in materials for a period of 3 year from the original purchase date as long as it is owned by original purchaser. Plumbing Labor warranty is 3 years. Replaceable service items light bulb, fuses, pillows, gaskets, o-rings, etc. are not covered under this warranty but are warranted to be free from defects in materials at time of delivery to the original purchaser. This Limited Warranty does not apply if the failure is caused by or contributed to by any of the following: improper wiring, use of an extension cord(s), improper alterations or modifications, failure to plug into isolated service as indicated by the manufacturer’s specifications. Further, this Limited Warranty follows the guidelines of the original equipment manufacturers. The labor coverage is a warranty program maintained by Modtub on your behalf. Your selling Dealer or authorized service facility has details and procedures for submitting warranty claims.
1-Year Warranty Items - The ancillary electrical systems and mechanical components are warranted against malfunction due to defects of materials for a period of 1 year from the original purchase date by the original purchaser. Accessory electrical systems include LED light and light housing. Mechanical components include water diverter valves, water fall on/off valves, air control valves, jet internals, filter housing components and pump seals. No labor warranty on jet internal replacement.
Spa Structure - The wood structure of the spa HDPE (High Density Polyethylene) bottom is warranted against defects in the wood or HDPE for a period of one year from the original purchase date by the original purchaser. Insect, chemical, spa placement damages are not covered under this warranty.
Exterior Skirting - The exterior skirting of the spa warranty is to be free of defects at time of delivery.
Placement of Spa - Spa must be placed on a flat surface (e.g. concrete pad, wood deck) Spas not placed on a flat surface may void shell, surface and structure warranty to be decided by Modtub.
Not Covered Under Warranty by Modtub - Damages done by lightning strikes, high voltage spikes, improper wiring, burned power input terminal on circuit board, flood, insect damage, chemical abuse, freeze damages, delivery damages from your selling dealer, freight companies and commercial applications of the spa.
Owner's Manual Available at modtub.co.