While the unit is suitable for outdoor use, we highly recommend placing it in a sheltered area such as a patio, beneath an umbrella, or under a deck to shield it from the elements - especially the chiller. Keeping your chiller covered and shielded from direct exposure to elements such as rain or snow will maximize it's longevity. If you keep your unit outdoors and covered, ensure that the chiller has adequate ventilation. This is just our suggestion, as some customers have had their unit outdoors, uncovered with no issues. 

In regions where temperatures drop below freezing, it's recommended to use the chiller bypass hose and relocate the device indoors during freezing conditions. Keeping the chiller protected from freezing is the responsibility of the customer. Click here to see how to add the chiller bypass hose.

When running your unit outdoors in cold climates, always keep your pump running and filters fresh. To ensure optimal flow, you may even opt to remove the filter completely and allow the water pass freely through the filter housing with no chance of the filter slowing down flow.

Damage to any components due to freezing will not be covered by our warranty, so it's important to stay on top of maintenance if keeping your unit outdoors in freezing temperatures.

Watch this video to learn everything we currently know about freezing, winter weather, and keeping your unit outdoors.

Condensation will naturally occur when humid air meets cold surfaces. There might be some condensation on the waterlines and fittings. The insulation pack that we offer will mitigate the condensation, but but some will still occur in humid environments.

The answer is YES! There is no need for a higher HP chiller when your tub is this well insulated!

Thanks to the remarkable insulation of our tub, the 1/4 HP chiller operates smoothly without any struggle, ensuring a consistently cold water temperature, even in hot climates. The 1/4 HP chiller's recommended volume is 40-92 gallons - any chiller size bigger than this just wouldn't be necessary!

Check out this video of our founder, Jesse, answering some commonly asked questions about our chiller.

Yes, we do have a military/first responder discount. 

Click this link to claim your discount, using GovX:https://modtub.co/pages/military-discount

Click here to see full Modtub dimensions.

We offer a 1-year warranty on the Modtub. To read the full details of our warranty, click here.

The Modtub will be shipped to you via LTL freight on a pallet. Once picked up from our Texas facility, the freight carrier will reach out to you via call, text, and/or email to coordinate the delivery appointment. The pallet will be placed curbside at your residence, and it will be your responsibility to relocate it to your desired location and handle the disposal of the packaging.  The delivery driver WILL NOT be able to help you move the tub inside or to the stop you'd like to set it up.

Upon request, we can coordinate a "no signature needed" delivery appointment if you are unable to be present for delivery. 

If you have any issues with delivery or have any questions, please contact support@modtub.co 

No, we sell all of our units with the same configuration and as a complete set up.

Yes, you can easily install an ozone generator to our unit! We offer the JED 303 ozone generator as an add-on option to your order and we've developed a simple method for installing it to your tub! Click here to read more about the JED 303 and add it to your cart.

No harm to tubs has been observed with ozone use, and it won't void your warranty. We avoid direct addition of ozone to the tubs due to liability concerns, given differing opinions on ozone's potential harm to humans. If you choose the JED 303 add on for your order, you will install it yourself. Watch our helpful video illustrating the JED 303 ozone generator installation process .

If you're wondering if you will fit in the Modtub, check out these videos for size reference!

The water temperature can reach as low as 39 degrees. Upon setting it to 39 degrees, the water will promptly cool down to the designated temperature and subsequently shift into standby mode until the water exceeds 2 degrees above the set temperature. Consequently, when configured to 39 degrees, the water will consistently maintain a temperature range of 39-42 degrees.

This video answers some commonly asked questions about our chiller.

Due to its exceptional insulation, the Modtub demonstrates remarkable efficiency. Maintaining a steady 43 degrees throughout an entire month in the heat of a Texas summer, it consumed only 115 kWh. At the national average rate of $.23/kWh, the operational cost totaled just $26.45 for the month.

The Modtub proves to be both energy-efficient and economically sensible, costing less than $1 per day to operate!

There are two different components to keeping the water clean: filtration and sanitation. For filtration, you need to keep your filter cartridges fresh so they do not get clogged and prevent flow. Depending on usage, you typically need to change your filter cartridge every 2-4 weeks.

For sanitation, we recommend purchasing our maintenance package, and following our sanitation guidelines. If you follow these guidelines and change the filters appropriately, your water can stay clean for 3+ months.

It should cool 3-5 degrees/hour on initial fill up.

No, you should not add ice to your Modtub. Filtered water from the hose, passing through the hose filter, is the only suitable choice for filling up the Modtub. Unfiltered ice poses a risk of quickly clogging the filters and hindering the flow through the pump and chiller. To ensure optimal performance and longevity of the equipment, it is crucial to use only filtered water from the designated hose.

No, we fulfill orders in the order that they were placed.

Included with your Modtub is an instruction manual on how to put it together as well as a QR code to a video showing how to assemble. It is best to set up with at least two people, and it should take about 15 minutes to put together. The only tools required are a box cutter or scissors to cut away the packaging.

No, you cannot return your tub for a refund.

Please refer to our refund and cancellation policy below:

Refund and Cancellation Policy: 

1. You have the option to cancel your order at any time before it ships, with a 10% cancellation fee. Please note that custom colors and personalized items cannot be cancelled.

2. We DO NOT accept returns. Once your item has shipped, your purchase is final.