Frequently Asked Questions

Yes, but if outside we recommend putting it under a covered area like a patio, umbrella, or under a deck to protect it from the elements. If temperatures get below freezing where you live, you will need to get the chiller bypass hose and bring the chiller inside during freezing temperatures. It is the customer's responsibility to protect their from damage by freezing.

The water can get as cold as 39 degrees. When set to 39 degrees the water will initially cool down to the set temperature of 39, and then it will enter standby mode until the water gets more than 2 degrees above the set temperature. Therefore, when set to 39, the water will stay between 39-41 degrees.

There are two different components to keeping the water clean: filtration and sanitation. For filtration, you need to keep your filter cartridges fresh so they do not get clogged and prevent flow. Depending on usage, you typically need to change your filter cartridge every 2-4 weeks.

For sanitation, we recommend purchasing our maintenance package, and following our sanitation guidelines. If you follow these guidelines and change the filters appropriately, your water can stay clean for 3+ months.

Because of the superior insulation, the Modtub is very efficient. Keeping it at 43 degrees for a month in Texas summer heat, it only used 115 kwh which at the national average of $.23/kWh is $26.45. Therefore, the Modtub cost less than $1/day to operate.

We offer a 1-year warranty on the Modtub. To read the full details of our warranty, click here.

It should cool 3-5 degrees/hour on initial fill up.

No, we only want filtered water coming from the hose through the hose filter to fill up the Modtub. Ice is unfiltered and will cause your filters to clog quickly. Also, it can prevent flow through the pump and chiller.

No, we sell all of our units with the same configuration as a complete unit

No, we fulfill orders in the order that they were placed.

The Modtub will be delivered via LTL freight on a pallet. Once it is picked up from our facility in Texas, the freight carrier will call, text, and/or email you to schedule the delivery appointment. They will drop the pallet off curbside at your house, and it is your responsibility to move it into place and dispose of the packaging.

Included with your Modtub is an instruction manual on how to put it together as well as a QR code to a video showing how to assemble. It is best to set up with at least two people, and it should take about 15 minutes to put together. The only tools required are a box cutter or scissors to cut away the packaging.

STILL HAVE QUESTIONS?

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